Sr. Quality and Reliability Engineer

Job Snapshot

Employee Type: Full-time
Date Posted: 4/13/2021

Job Description

Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one.


The firmware reliability engineer's primary duties are to utilize advanced level engineering skills to contribute to the development and qualification of firmware. This role is a critical member of the Reliability / Quality Team. This position requires strong multi-functional communication skills and analytical expertise to help launch new and exciting solutions that meet user needs.



Duties and Responsibilities


  • Lead teams for new product designs and engineering changes with respect to firmware Reliability and Quality goals and metrics.
  • Support of Advanced Engineering activities to meet targeted CTQ (Critical to Quality) needs.
  • Collaborate with Engineering and Marketing to define the products' specifications and lead in all aspects of reliability, quality and firmware testing.
  • Interact with participating domestic and international suppliers for product development.
  • Track multiple projects simultaneously to ensure scheduling adherence and to the Milwaukee Tool process.
  • Root cause failure analysis.
  • Technical preparation of products for mass production.
  • Assess firmware processes, metrics, and risks throughout the firmware development lifecycle to ensure reliability for tools, batteries, and chargers.
  • Work across multiple teams to jointly develop, document, and train firmware processes.
  • Auditing and certification of firmware development processes with internal and external auditors.
  • Drive continuous improvement of process development.



  • Develop test plans and prove test methods based on new or established product designs to ensure firmware meets customer requirements.
  • Ensure test strategies and test plans balance test-to-pass and test-to-fail items.
  • Perform Design of Experiments (DOE) to support Engineering in their understanding of quality concerns and improvements to design.
  • Review test plans/procedures ensuring that full test coverage and best practices are utilized.
  • Analyze, draw conclusions, report status of firmware quality metrics.
  • Ensure timely failure reporting and lead root cause analysis and effective corrective/preventative actions (FRACA).


Education and Experience Requirements


  • Bachelor of Science Degree in Computer Engineering, Computer Science, Electrical Engineering or similar field.
  • 3-5 years of experience with embedded C/C++.
  • 3-5 years of experience with firmware or software quality or reliability.
  • Practical experience in all phases of the software development lifecycle.
  • Experience with new product commercialization processes emphasizing design, manufacturing, quality, test or reliability activities.
  • Experience leading firmware process audits with internal and external auditors (UL for example).
  • Experience, including training, in quality engineering fundamentals and proven experience leading a primary function within a project team.
  • Previous relevant experience with experiment designs, life data analysis, and other related statistical tools and software (i.e. Minitab, Reliasoft)
  • Skills in mentoring other employees in firmware development and quality processes
  • Familiarity with software configuration management tools, defect tracking tools, and peer reviews.
  • Ability to read schematics and component data sheets, along with a basic understanding of digital circuits to understand the interaction between firmware and electronics
  • Demonstrated ability to successfully pass external firmware process audits.
  • Experience with DevOps, automated testing, and continuous integration/continuous deployment (CI/CD)
  • Written and verbal communication skills and creative problem-solving capabilities.
  • Ability to travel 10% of the time. (domestic and international)



  • Master's Degree in Electrical Engineering or similar field.
  • ASQ Reliability Engineering Certification (ASQ-CRE) or the ability and desire to achieve certification.
  • Design for Six Sigma (DFSS) or Six Sigma experience.
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