Assistant or Associate Training Program Manager - Systems & Technology

Job Snapshot

Employee Type: Full-time
Job Type: Other
Date Posted: 7/1/2021

Job Description

Under the management of the Manager Training -- Systems & Technology this position's primary duty is to bring expertise, innovation and analytics to enterprise training systems and tools by integrating, maintaining, supporting, enhancing, and delivering technology solutions.


Duties and Responsibilities


  • Provide direction and support for technology integration and implementation of the organization's digital platforms. Be the ultimate source of system knowledge, upgrades & roadmaps, newly developed features, and functionality
  • Assist with maintaining instructional technologies such as Learning Management and mobile training applications
  • Identify future strategic development opportunities for the systems along with organizational needs and requirements for new solutions
  • Manage overall support responsibilities for learning management systems, applications and technology which includes case management and resolution following escalation protocol
  • Maintain vendor relationships related to technical issues, implementation of enhancements, system upgrades and new functionality
  • Lead organization system administrators to self-sufficiency for their level(s) of responsibility
  • Maintain knowledge of technical standards for e-learning software, learning management systems, mobile applications, 3600 video and VR/AR products
  • Generate and interpret system reports, analyze findings and make recommendations for process and utilization improvements



  • Leverage LMS /CMS, analytical skills and expertise for creating new processes, problem solving, innovation and implementation of strategic projects and tasks, working with training and other departments
  • Develop and maintain process control for system processes
  • Maintain content policies, naming conventions and standards for course and configuration management
  • Provide technological and instructional support to the team to improve training and learning
  • Promote the overall culture that technology is integral to training while ensuring that technology use supports and enhances the organization's content and professional learning goal

Project Partnership & Collaboration:

  • Collaborate with stakeholders to effectively integrate technology into training opportunities by ensuring design, implementing, and assessing technology solutions linked to content goals
  • Maintain project timelines identified by stakeholders to ensure deliverables meet project delivery dates
  • Ensure regular communications with customers/stakeholders (both internal and external) by effectively communicating expectations, driving improvements, and updating solutions based upon feedback


Education and Experience Requirements

  • Bachelor's degree in business, technology, organizational communication, or related field
  • Two or more years of proven experience with PC, tablet and application-based learning technology platforms and software
  • Experience designing, developing, delivering, and evaluating technology training development solutions
  • Excellent computer skills and project management with the ability to adapt quickly to new programs and technologies
  • Ability to follow brand standards and provide a consistent user experience across multiple projects
  • Highly organized with creative logic and attention to detail
  • Ability to communicate effectively with all stakeholders

System/Software experience:

  • Mobile Training Applications
  • Learning Management Systems

Familiarity with:

  • Content Authoring tools - Articulate Storyline and Rise
  • Streaming programs such as Adobe Connect, Teams and Zoom
  • 360 video/XR emerging technologies

This position is comprised of onsite Milwaukee Tool locations, jobsite and remote work activities. Some extended travel may be required.

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