Assistant or Associate Training Program Manager - Systems & Technology

Job Snapshot

Employee Type: Full-time
Job Type: Other
Date Posted: 7/1/2021

Job Description

Under the management of the Manager Training -- Systems & Technology this position's primary duty is to bring expertise, innovation and analytics to enterprise training systems and tools by integrating, maintaining, supporting, enhancing, and delivering technology solutions.

 

Duties and Responsibilities

Systems:

  • Provide direction and support for technology integration and implementation of the organization's digital platforms. Be the ultimate source of system knowledge, upgrades & roadmaps, newly developed features, and functionality
  • Assist with maintaining instructional technologies such as Learning Management and mobile training applications
  • Identify future strategic development opportunities for the systems along with organizational needs and requirements for new solutions
  • Manage overall support responsibilities for learning management systems, applications and technology which includes case management and resolution following escalation protocol
  • Maintain vendor relationships related to technical issues, implementation of enhancements, system upgrades and new functionality
  • Lead organization system administrators to self-sufficiency for their level(s) of responsibility
  • Maintain knowledge of technical standards for e-learning software, learning management systems, mobile applications, 3600 video and VR/AR products
  • Generate and interpret system reports, analyze findings and make recommendations for process and utilization improvements

 

Process:

  • Leverage LMS /CMS, analytical skills and expertise for creating new processes, problem solving, innovation and implementation of strategic projects and tasks, working with training and other departments
  • Develop and maintain process control for system processes
  • Maintain content policies, naming conventions and standards for course and configuration management
  • Provide technological and instructional support to the team to improve training and learning
  • Promote the overall culture that technology is integral to training while ensuring that technology use supports and enhances the organization's content and professional learning goal

Project Partnership & Collaboration:

  • Collaborate with stakeholders to effectively integrate technology into training opportunities by ensuring design, implementing, and assessing technology solutions linked to content goals
  • Maintain project timelines identified by stakeholders to ensure deliverables meet project delivery dates
  • Ensure regular communications with customers/stakeholders (both internal and external) by effectively communicating expectations, driving improvements, and updating solutions based upon feedback

 

Education and Experience Requirements

  • Bachelor's degree in business, technology, organizational communication, or related field
  • Two or more years of proven experience with PC, tablet and application-based learning technology platforms and software
  • Experience designing, developing, delivering, and evaluating technology training development solutions
  • Excellent computer skills and project management with the ability to adapt quickly to new programs and technologies
  • Ability to follow brand standards and provide a consistent user experience across multiple projects
  • Highly organized with creative logic and attention to detail
  • Ability to communicate effectively with all stakeholders

System/Software experience:

  • Mobile Training Applications
  • Learning Management Systems

Familiarity with:

  • Content Authoring tools - Articulate Storyline and Rise
  • Streaming programs such as Adobe Connect, Teams and Zoom
  • 360 video/XR emerging technologies

This position is comprised of onsite Milwaukee Tool locations, jobsite and remote work activities. Some extended travel may be required.

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