Milwaukee Tool's service experience is a customer expectation and a competitive advantage. The Service repair hubs are critical to that experience and to maintain that advantage. The Engineering Manager's primary role is to create the culture, team, systems, and infrastructure that designs, enables, and supports all aspects of production, quality, and productivity in the hubs.
Reporting to the Sr. Engineering Manager and responsible for engineering in the Indiana Service hub. This successful candidate will collaborate closely with counterparts in the Mississippi plants and at the corporate level. This role will build and continuously develop teams centered on engineering expertise and with the depth necessary to support a fast-growing high-mix Service repairs operation.
Main Duties and Responsibilities
Culture, Environment, & Team Leadership
- Build and maintain a culture anchored on Milwaukee's core values: Candid | Obsessed | Speed, Agility, and Urgency | Never Settle, Always Improving | Empowered leaders.
- Create and maintain environments that are obsessed with providing world-class engineering disciplines in coordination with sister plants, corporate counterparts, and support organizations.
- Continually develop the Engineering teams themselves, increasing their skills as educators and professionals.
- Participate in and ensure proper day-to-day leadership of the engineering workforce.
- Provide day-to-day support for production operations. Lead or assist with problem-solving to minimize downtime, maximize throughput, and ensure safety and quality.
- Create and maintain documented work instructions for all plant operations. Collaborate closely with in-plant counterparts to implement new procedures as well as changes, revisions, and corrective actions.
- Coordinate with IT to prioritize, test, and validate changes to shop management systems.
- In partnership with in-plant counterparts, create and implement a robust 6S (5S+Safety) program.
- Lead non-stock purchasing activities.
New Product Development
- Actively collaborate with in-plant and corporate counterparts to implement the Service new product-development process ("Service VIGOR"). This includes:
- Providing input from concept through end of life on how tool design / features can improve Service.
- Creating work instructions, service guides, training videos, and other documentation.
- Designing, testing, and procuring fixtures and tooling for repair operations.
- Assisting in identifying spare parts and kits, and determining process times.
- Assisting in-plant counterparts in launching new products onto the floor.
- Own the Quality Collection process in the hubs. Collaborate closely with corporate Quality to execute.
- Maintain quality scorecard metrics for the engineering team around collections, lab results, functional reviews, etc.
- Provide Service observations and recommendations during corporate Quality reviews.
- Create and maintain a robust process quality regimen, including audits, root causes, and corrective and preventive actions.
- Identify and lead day-to-day process improvement activities as well as major projects to increase productivity and cost effectiveness.
- Quantify, track, and report the savings and improvements.
Education and Experience Requirements
- Requires a Bachelor's degree in Mechanical, Industrial, or Electrical Engineering, Operations Management or Industrial Technology, or equivalent education/ work experience
- Lean / Six Sigma certification or training is highly desired
- 5+ years experience in production-related engineering.
- Experience with new product development and/or Design for Service is highly desired.
- Experience in a Service repair environment is highly desired.
- 3+ years of experience leading people.
- Experience with enterprise-grade ERP systems.
- Expertise with Microsoft AX, Oracle, and/or High Jump is highly desired.
- Demonstrated success in:
- Creating a high-performing engineering organization centered around strong company culture.
- Startup and high-change / high-growth environments.
- Working cross-functionally with geographically distributed support functions and sister plants performing similar activities.
- Solid communication skills, both written and verbal are required
- Proficiency with Microsoft Office products is required (Word, Excel, Powerpoint, Outlook, TEAMS)