Milwaukee Tool's service experience is a customer expectation and a competitive advantage. The Service repair hubs are critical to that experience and to maintaining that advantage. The Training Manager's primary role is to create the culture, team, curriculum, programs, and infrastructure to train the hourly employees to perform their work and to develop professionally.
Reporting to the Director of Service Operations, this position is responsible for training in our Indiana and Mississippi Service hubs. The successful candidate will lead teams in both locations, and will collaborate closely with internal counterparts as well as with state and local workforce development entities. This role requires demonstrated skills in culture and team building in multiple locations and developing a quickly growing technical workforce with mostly high school educations. This role will also be responsible for maximizing training-related incentives to Milwaukee Tool.
Critically, this role will include training in our brand new Service hub being built in Greenwood, IN. The Training Manager will be integral to the project team and will be responsible for the startup training plan. Once open, the new hub will expand rapidly and training must keep pace. Experience with new facility startup and new team creation in a high-growth environment is strongly desired.
Main Duties and Responsibilities
The Training Manager is responsible for developing the hourly workforce so it can perform its work. The Training Manager ensures that employees in both hubs consistently receive the highest quality training, ensures initial technical competence and on-going continuing education, and fosters an environment where Milwaukee's culture can thrive.
Culture, environment, and team leadership
- Build and maintain a culture anchored on Milwaukee's core values: Candid | Obsessed | Speed, agility, and urgency | Never settle, always improving | and Empowered leaders.
- Create and maintain environments that foster efficient and effective learning while highlighting Milwaukee's commitment to training and its benefits to the workforce and to the community.
- Continually develop the training teams themselves, increasing their skills as educators and professionals.
- Make training and development a beacon for prospective employees and a reason to stay for existing workers.
- Design, implement, and maintain the programs, curriculum, and infrastructure to:
- Assess incoming employees' skills
- Place students in an appropriate training path
- Deliver the hard and soft skills to begin production work as quickly as possible
- Transition from the training environment to production
- Continue in-role training for new products, procedures, equipment, etc.
- Collaborate with new product development to ensure training content is ready for learning in all locations on-time.
- Collaborate with engineering and production to ensure training aligns with and supports SOPs and expectations on the shop floor.
- Collaborate with corporate OD functions to support professional development for certain roles.
- Identify local schools and other entities that provide workforce development programs. Create partnerships that build a better workforce while enhancing Milwaukee's public visibility and reputation.
- Know, execute, and report on all training-related incentives granted to Service. Continually identify and implement new opportunities for additional incentives.
Education and Experience Requirements
- Requires a Bachelor's degree in Education, Organizational Development, Engineering, or Business, or equivalent education/work experience.
- Professional training / certifications in instructional design & deployment are highly desired.
- 3+ years' experience leading workforce development programs. Experience developing direct and indirect labor workforces is highly desired.
- Demonstrated success in:
- Creating a high performing training organization centered around a strong company culture.
- Startup and high-change / high-growth environments.
- Working cross-functionally with geographically distributed support functions and sister plants performing similar activities.
- Solid communication skills, both written and verbal are required
- Proficiency with Microsoft Office products is required (Word, Excel, Powerpoint, Outlook, TEAMS)
- Travel during initial training and will be regular and frequent, and may be 75% or higher. After training is completed, travel will be regular between the sites, up to 50%.