WMS Analyst - 2nd Shift in Olive Branch, Mississippi

Date Posted: 10/19/2020

Job Snapshot

Employee Type: Full-time
Job Type: IT
Date Posted: 10/19/2020

Job Description

The WMS Analyst is responsible for administrative and technical support of WMS High Jump.

This is a 2nd shift position. Hours are 2:00PM - 10PM.

Duties and Responsibilities

  • Acts as the subject matter and functional expert of distribution systems and daily system operations
  • Works with all support functions to develop skill levels and improve first call resolution
  • Leads the distribution systems support function for your designated shift to include day to day work prioritization and staff development
  • Serves as the on-site liaison between the DC operations supervisors and leads managing escalations related to service disruption, performance, or other issues as they materialize
  • Ensures adequate handoff to the next shift supervisor of any outstanding issues and projects
  • Provides progress reporting and planning to their supervisor for monthly review
  • Implementation and support experience with WMS and ERP systems as well as working knowledge of the integration of the two
  • Provides expert warehouse systems and applications support knowledge and leadership
  • Leverages expert analytics skills to extract data from systems of record to troubleshoot problems or to support a business case related to warehouse systems errors / failures, service delivery, and quality
  • Ability to write complex SQL statements for reporting and system troubleshooting
  • Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the system of record
  • Identifies improvement opportunities and recommends solutions
  • Works through multiple projects and deadlines
  • Assists with the definition and creation of role based security for distribution systems
  • Will be required to work on-call rotation and some weekends

Education and Experience Requirements

  • Requires education equivalent to four years of high school; two-year degree preferred
  • SQL, RF handheld device systems, Warehouse Control System, and Warehouse Management System experience preferred
  • Service Now Experience a plus
  • Strong math and analytical skills
  • 2+ years' experience in writing SQL queries
  • 2+ years of warehouse management systems on hand knowledge; High Jump experience a plus
  • 2+ years' experience in a Distribution Environment
  • Working knowledge in MS Office
  • Knowledge of radio frequency scanning process and devices
  • Excellent communication skills
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